Cancellation & Refunds
Last updated: September 14, 2026
This Cancellation & Refunds Policy explains how payments, cancellations, and refunds work when you purchase a paid link-check feature from Digitoly Link Checker.
Please review this policy before completing a payment. By making a payment through Digitoly Link Checker, you acknowledge and agree to the terms described below.
1. What You Are Paying For
Digitoly Link Checker may provide a free link-checking allowance and an option to unlock a higher link limit for a specific website check.
A paid unlock applies only to the specific link check for which the payment was made. It does not constitute a subscription, membership, or recurring payment and does not automatically apply to future link checks.
Unless explicitly stated otherwise at the time of purchase, a paid unlock does not carry over to another website, a new scan, or a future link check.
2. Payments
Payments for paid features are processed through the payment method and payment provider presented during checkout.
Digitoly does not intentionally store your complete credit or debit card details. Payment information is handled by the applicable payment provider in accordance with its own terms and privacy policies.
After a successful payment, Digitoly may receive transaction information such as the payment status, transaction amount, payment identifier, and information necessary to associate the payment with the relevant link check.
3. Cancelling Before Payment Is Completed
You may cancel or close the payment process at any time before completing the transaction.
No payment should be considered completed unless the payment provider confirms that the transaction was successfully processed.
4. Refund Policy
Because a paid unlock provides access to a digital service that may begin processing your link check immediately after successful payment, payments are generally non-refundable once the paid service has been activated or the link check has resumed.
However, we will review payment-related issues where the paid feature was not successfully delivered due to a technical problem caused by Digitoly.
If you were charged successfully but the paid link-check feature was not unlocked because of a technical error on our side, please contact us. Depending on the circumstances, we may restore access to the paid feature or issue an appropriate refund.
5. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase, charged an incorrect amount, or charged despite an unsuccessful transaction, please contact us as soon as possible.
We will review the transaction details and, where appropriate, coordinate with the payment provider to resolve the issue.
When contacting us, please provide the relevant payment or transaction information so that we can locate and verify the transaction.
6. Failed or Pending Payments
If a payment fails, is cancelled, or remains pending with the payment provider, the paid feature may not be activated.
If your bank or payment provider shows a temporary authorization or pending amount even though the payment was not completed, the release of that amount is generally controlled by the relevant bank or payment provider.
If you believe a completed payment has not been correctly reflected in Digitoly Link Checker, please contact us with the relevant transaction details.
7. Non-Refundable Circumstances
Refunds will generally not be provided where the paid feature has been successfully delivered and the link check has resumed, including where:
- You no longer need or want the link check after purchasing it.
- You submitted an incorrect website URL or requested the wrong check.
- You decide not to use the remaining link-check capacity after the payment has been completed.
- The results are different from what you expected, subject to any applicable consumer rights.
8. Technical Issues
We aim to provide a reliable service, but technical problems can occasionally occur.
If you experience a technical problem after making a payment, please contact us before making another payment. We will investigate the issue and determine whether the paid feature can be restored, completed, or otherwise resolved.
9. Consumer Rights
Nothing in this Cancellation & Refunds Policy is intended to exclude or limit any mandatory rights or remedies that you may have under applicable consumer protection laws.
Where applicable law provides you with rights that cannot legally be waived or restricted, those rights will continue to apply.
10. Changes to This Policy
We may update this Cancellation & Refunds Policy from time to time to reflect changes to our Service, payment methods, or applicable legal requirements.
When changes are made, the "Last updated" date at the top of this page will be updated accordingly.
11. Contact Us
If you have a question about a payment, cancellation, refund, or transaction, please contact us through our Contact Us page.
Please include your payment or transaction reference when contacting us about a payment issue so that we can investigate it efficiently.